MiCloud Technical Support

Service Interruptions: 1 Resolved
Scheduled maintenance: None

The support contact information provides the Services contact information and contact details for escalations and/or notifications to the Operations Team.

 

MiCloud Business, MiCloud Enterprise, MiCloud Contact Center, MiCloud for Service Provider

To Report a Trouble or place a Move, Add or Change Request:

Email micloudsupport@mitel.com or call our Mitel Customer Interaction Center at 800-722-1301, and select option 2 then option 2 to submit a request.

 
For Existing Trouble or Status on a Move, Add or Change Request:

Email micloudsupport@mitel.com or call 800-722-1301, and select option 3, option 2 and then option 2 for an available agent.

 
For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:

Email MCSEscalations@mitel.com or call 800-722-1301, and select option 3, option 2 and then option 2 and ask for the Escalation Manager on duty.

 

Note: When sending emails to the MCS Escalation, please provide the Case Number and brief description of the issue. You will receive a response within an hour.

 

MiCloud Office

To Report a Trouble or place a Move, Add or Change Request:

Call 866-CLOUD-50 (866 256 8350) and select the appropriate option.

 
For Existing Trouble or Status on a Move, Add or Change Request:

Call 866-CLOUD-50 (866 256 8350) and select the appropriate option.

 
For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:

Call 866-CLOUD-50 (866 256 8350) and ask for the Escalation Manager on duty.

 

For Account or Billing Inquiries:

Email mcscustomerservice@mitel.com or call our Mitel Customer Interaction Center at 800-722-1301, option 4 then Option 2 to speak with a Customer Service Agent regarding your account or to inquire about a Billing concern..